Internet Banking (E-banking) services are offered to its customers from the Bank of Barodaís  (BOB) Kenya website . BOBK recognizes and respects the importance of personal privacy of its customers and strongly committed to  protect the privacy of the personal information of its customers, including information   that is of a confidential nature for a customer availing any of the E-banking services.

Recognition of Customerís Expectation of Privacy

The BOBK recognizes that its customers expect their financial information to be kept private. The Bank maintains standards and procedures designed to protect from misuse of this information.

Collection, Use and Retention of Customer Information

The Bank collects, uses, and retains information about its customers only, where it believes that it would be useful (and allowable by the law) in administering its business, and providing products and services, and other opportunities to its customers.  The Bank collects and retains information only for the specific business purposes.

Maintenance of Accurate Information

The Bank has implemented procedures to help assure that its customersí financial information is accurate, current and complete in accordance with reasonable commercial standards. While some procedures are required by federal or state law, it also has procedures for responding to requests to correct inaccurate information in a timely manner.

Limiting Employee Access to Information

The Bank limits employee access to personally identifiable information to those with a business reason for knowing such information. The Bank educates its employees so that they will understand the importance of confidentiality and customer privacy. Customer privacy is also addressed in bankís employee handbook and in the Code of Ethics and Internal Code of Conduct.

Protection of Information

The Bank maintains appropriate security standards and procedures to prevent unauthorized access to confidential customer information and to safeguard customer information.The Bank endeavors to safeguard and ensure the security of the information provided by the Customer. BOBK uses 128-bit Secured Socket Layer (SSL) encryption for the transmission of the information. 

Restrictions on the Disclosure of Account Information

The Bank does not reveal specific information about customer accounts or other personally identifiable data to unaffiliated third parties for their independent use, except for the exchange of information with a reputable credit bureau or similar information reporting agency, to maximize the accuracy and security of such information, or in the performance of bona fide corporate due diligence, unless:


BOBK has taken all necessary and reasonable measures to protect the confidentiality of the customer information and its transmission through the E-banking portal and it shall not be held liable for any disclosure of the confidential information in accordance with the Privacy Statement or disclosure as decided by the Bank as per the terms and conditions. 

Customer is required to co-operate with BOBK in order to ensure the complete security of the information, and it is recommended that the customers has to take care of the security of the Computer including Hardware, Software requirements, Internet Browser supporting 128 bit encryption and SSL version 3.00 or higher for accessing E-banking application and choose the passwords carefully in such a manner that no unauthorized access is made by a third party. To make the password complex and difficult for others to guess, the customers should use at least one lower case character, one upper case character, one numeric character and one special character (like $, #, @, / etc.).  

The Customer should not keep easy guess passwords like spouseís name, daughterís name, sonís name, favorite team etc.  

The Customer should undertake not to disclose their password to anyone or keep any written or other record of the password such that a third party could access it.  

Privacy Policy is subject to change periodically.