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Privacy Policy

Privacy Policy

Introduction

The protection of your information is important to us. Bank of Baroda (Tanzania) Limited is committed to safeguard and ensure the security of information that we may receive while you browse our website. This privacy policy divulges our practice with respect to the information collected by us while you are viewing or transacting on our bank’s website www.bankofbaroda.tz. The privacy policy is applicable to all visitors, customers or non-customers who access or use the said website and/or has provided information to the Bank with the intention of establishing a relationship. By disclosing any information to us you agree and abide by the terms and conditions of this policy.

We follow best security practices in the industry to help prevent unauthorized access to confidential information about you and assure you that we maintain strict security procedures to protect your information.

Information we collect

Personal Identifiable Information (PII): When you visit our website, your personal information like name, age, email address, mobile number, state, country, etc. gets stored in our servers.

Information you post: We may collect publicly available information about the user which the Bank reasonably believes is lawfully publicly available or information posted on our website or on a third-party social media site belonging to the bank. The nature of the information, not the source of the information, determines whether it is publicly available information for purposes of the privacy policy.

Demographic information. We may collect your demographic information, your interests, or any other information you provide during the use of our website. We might collect this as a part of a survey also.

Other information. If you use our website, we may collect information about your IP address and the browser you're using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.

We collect information in different ways

- We collect information directly from you when you fill up a form on our website. We also collect information if you post a comment on our website or get in touch with us via phone or email.

- We collect information from you passively by using tracking tools. This helps in collecting information about your usage of our website.

- We collect your information from third parties. For example, if you use an integrated social media feature on our website, the respective third-party social media site will provide us some information about you. This could include your name and email address.

We won't ask you to supply personal information publicly over Facebook, Twitter, or any other social media platform or any public site in internet.

Use of your personal information

We use the information we collect about and from you for the relevant lawful purposes connected to our business as mentioned below.

We use information to contact you for confirmation of registration for a product on our website or for other promotional purposes.

We use information to respond to your requests or questions on our website/app or other portals.

We use information to improve our products and services and display content based on your interests and preferences.

We use information to understand website trends to make our website experience and products better.

We use information for security purposes such as protecting our bank or our website.

We use information for marketing purposes such as sending communication about special promotions or offers, new products, etc. of our bank we think you might find interesting.

We use information to send you communications via emails or SMS.

We use information for Advertising and Marketing: We use your personal information to offer you products and services we believe may interest you, but we will not do so if you tell us not to. These products and services may be directly offered by the Bank or an outsourced service provider for the Bank. The products and services may be offered by various means, including by mail, telephone, email, SMS or other electronic means , such as through social media or targeted advertising etc.

We use information to send you marketing communications on products and services that we believe may be of interest to you, and/or to prequalify you for such products and services;

We use information to personalize your experience on our website by presenting products and offers tailored to you;

We use information to respond to your enquiries and fulfil your requests;

Sharing of information with third-parties

We intend to share your information with authorised third-parties such as:

Third Party Service Providers
Marketing and Data Analytics Organisations
Compliance with Local Laws

Sharing of personal information with third-parties is as per Bank’s approved guidelines and that the information is shared and used as per the service level agreement and non-disclosure agreement wherever applicable.

We will be sharing the information with third parties for the purpose of marketing and in order to offer and/or suggest financial products / services to visitors. For other business purposes such as, data analysis, audits, developing new, improving existing products and services, enhancing our website, identifying usage trends, determining the effectiveness of promotional campaigns etc.

Third party sites

Upon clicking on one of the redirection links to third party sites, you may be taken to websites that are not under our control. In such cases, this policy does not apply to the privacy practices of those third-party websites. Please read the privacy policy of other websites carefully before browsing. Bank of Baroda (Tanzania) Limited is not responsible for these third party sites. The use of the said third party website shall be at the risk of customers/ as per terms and conditions of that website and bank will not be liable for any damages.

Usage of Cookies

A “Cookie” is a small piece of information stored by a web server on your browser, to enable your browser to read it later whenever you log back in. To enable the browser to store specific information related to you, we may use permanent as well as temporary cookies. You can always choose to disable cookies by going into the settings of your browser. To know more about our cookie policy, click here.<link to cookie policy>

Grievance

In case of any complaint or grievance related to us or handling of user data and other information may be brought to our attention by contacting us via our grievance redressal portal (Link https://www.bankofbaroda.tz/grievance-redressal.htm ). We will try to redress the grievances within reasonable time as may be provided in applicable laws.

Updates to this policy

We may amend / Revise the Privacy Policy at any time without any prior notice. It is your responsibility to review the updated Privacy Policy. If you continue to use the Website post amendment / Revision of the Privacy Policy it will means that you agree to the changed / amended Privacy Policy. Therefore, please check this page periodically to be aware of any changes.

Please note, we never ask for the information like passwords, PIN (Personal identification No.), OTP (One time passwords), card numbers, CVV / CVC and expiry date from anyone. We advise all not to share this with anyone including Bank officials nor keep it in any readable form.

In case of changes in the industry practices / norms / regulations, the desired modifications in the policy will be made from time-to-time, otherwise the policy shall be in force till Dt.30.01.2025. New date…….

Cookie Policy

Introduction

To continually improve your experience on our website, we use cookies that store your preferences and help us remember you. This information helps us understand your interests and show you content we think you’ll like. By visiting the website, you agree and authorize us to store, access cookies and other tracking technologies on your computer or hand held device. Please note that some of our services will not function effectively if your device does not accept cookies.

Take a look at the below information regarding cookies, their settings, and their applications on our website:

What are Cookies?

Cookies are small text files that are stored on your computer, mobile phone or other internet connected device to identify your browser, provide your browsing insights and remember information about you such as your browsing device or language preference. They're completely safe and can't be used to run programs or deliver viruses to any of your device. Every cookie is unique to your specific web browser. It allows the website to remember your browsing behaviour and customize content as per your browsing pattern, improving your website experience.

Why does bankofbaroda.tz use cookies?

We use first party and/or third party cookies on our website for the following purposes:

• To simplify the operation and functionality of our website;

• To improve your experience on our website and help you navigate faster and easier;

• To customize your user experience, and understand what is useful or of interest to you;

• To analyze how our website is used and how best we can modify it;

• To identify & pre-empt requirements of future prospects and existing account holders, and personalize marketing and sales interactions with it;

• To personalize online advertising based on your interests.

What type of cookies does bankofbaroda.tz use?

The following are the types of cookies used on our website:

Strictly Necessary Cookies

These cookies are necessary for our website to function and enable you to use the website features such as accessing secure areas. It cannot be switched off in our backend. If you choose to remove or disable these cookies, the website may not perform as expected.

Performance Cookies

These cookies help enhance the performance of our website and help us make necessary improvements based on your browsing behavior. Information collected by these cookies is anonymous and contains data on how you use the website. For example, identifying your most visited pages, recently searched terms, etc. Once we collect this information, we use it to improve how our website works.

Functionality Cookies

These cookies help improve the functionality of our website. These cookies remember your preferences such as location, user name, language, etc. and provide custom content and features tailored for you. In absence of these cookies, the website will be unable to remember the choices you've previously made and won’t be able to personalise your browsing experience.

Targeting Cookies

These cookies are utilized to customize marketing as per your interests. These are likewise used to restrict number of times you are shown advertisements. They are also used to measure the effectiveness of a marketing campaign. These cookies typically track your browsing patterns on other websites too, but do not know who you are. Without these cookies, the ads you encounter will not be as relevant and not match your interests.

Marketing Cookies

These type of marketing cookies are account-based, which enable us to identify future prospects and personalize sales and marketing interactions with users.

Analytics and Customization Cookies

All information collected by these cookies are used to help us analyze how our website is being used by the visitors, to understand how effective our marketing campaigns are and to customize our website experience for you.

On our website, cookies served by Google Analytics are used to collect limited data straight from end-user browsers. To learn more on how Google collects and uses this data can be found at: https://www.google.com/policies/privacy/partners.

How you can manage cookies?

You can manage/control cookies on most web browsers through their 'settings' preferences. However, limiting the ability of websites to set cookies may worsen the overall user experience as it won’t be personalized to your preferences. It will also disable saving of customized settings like login information.

Changes to our cookie policy

We may change our cookie policy at any time to accurately reflect the information. We will attempt to notify you of major changes, so you can review them before it goes into effect.

Further information about cookies

Want to learn more about cookies in general and how to manage them? Please visit the website: www.aboutcookies.org.

In case of changes in the industry practices / norms / regulations, the desired modifications in the policy will be made from time-to-time, otherwise the policy shall be in force till Dt.30.01.2025.

Terms and Conditions

Introduction

Thank you for visiting www.bankofbaroda.tz. Kindly read these terms and conditions carefully before you browse the Website. By accessing this Website, you indicate that you accept the below terms and conditions. If you do not agree to or cannot comply with these terms and conditions, do not use our Website and exit immediately.

Amendments to our Terms & Conditions

We may amend / Revise the Terms and Conditions at any time without any prior notice. It is your responsibility to review the updated terms and conditions. If you continue to use the Website post amendment / Revision of the Terms and conditions it will means that you agree to the changed / amended Terms and Condition. Therefore, Please check this page periodically to be aware of any changes.

Accuracy of Information

While Bank strives to provide the updated information on this Website, Bank makes no warranties, either neither express or nor implied, about the accuracy, correctness, reliability etc. of such information. We assume no liability or responsibility for any omissions or errors in the content of the information provided on this Website.

Modification to the Website

Bank reserves the right at all times to revise the information, change or end services mentioned on the Website at its sole discretion, without any liability to you or any other third party.

Use of Information & Materials on the Website

All users are granted a personal, limited, non-sub licensable license to access and use our Website. We allow our users to electronically copy/download the contents for this Website (except where prohibited without a license) and print hard copy portions of our Website material, exclusively for informational, non-commercial, and personal use. While doing so, the copyright, trademark, or our other proprietary notices are unchanged and are visible at all times. By using our services, you do not get the ownership of the content or any intellectual property rights in our services.

You further agree that you will not otherwise copy, modify, alter, display, distribute, sell, broadcast, or transmit any information or materials provided on the Website in any manner without the prior written permission of the Bank of Baroda Tanzania Limited.

No Unlawful or Prohibited Use

As a condition of usage of the Website, you will not use the Website for any purpose that is unlawful and/or prohibited by these Terms of Use or any applicable laws and regulations. Unlawful use of the website including but not limited to unauthorized entry into Bank of Baroda’s systems, impersonating a company or other entity, misuse of passwords, fraudulent activities, or misuse of any information posted on the Website is strictly prohibited.

Limitation of Liability

Bank of Baroda (Tanzania) Limited shall not be responsible or liable for any damages, loss, harm, expense, liability, and the like arising to the Customer, Website user, or any third party for any reasons whatsoever whether attributable to the Bank or not.

Copyright Notice

Unless otherwise noted, the information and material contained in this Website are owned by the Bank of Baroda (Tanzania) Limited. Except for personal use, these items may not be copied, distributed, displayed, reproduced, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise without prior written permission from the Bank of Baroda (Tanzania) Limited.

Trademarks

This Website features logos, brand identities, and other trademarks and service marks, which are the property of or are licensed to Bank of Baroda (Tanzania) Limited. Nothing displayed on our Website should be interpreted as granting any license or right to use any trademarks displayed on our Website. Users are prohibited from using our trademarks in connection with any product or service without the prior written consent of the Bank of Baroda (Tanzania) Limited. We retain all proprietary rights on our Website.

Governing Law

These terms shall be governed and construed in accordance with the laws of Tanzanaia. Bank of Baroda (Tanzania) Limited accepts no liability whatsoever, either direct or indirect, for non-compliance with the laws of any country other than that of Tanzania. If any provision of these terms is held to be invalid or unenforceable by court of Law, all the remaining provisions of these terms will continue to remain in effect.

Acknowledgement

By accessing this Website and any of its pages, you acknowledge that you have read, reviewed and understood these terms and conditions prior to use, and agree to abide by them and all the applicable laws, rules and regulations of any other regulatory/statutory authority, as may be prescribed and as may be amended periodically.

In case of changes in the industry practices / norms / regulations, the desired modifications in the T&C will be made from time-to-time, otherwise the T&C shall be in force till Dt.30.01.2025?

Terms and Conditions

Introduction

Thank you for visiting www.bankofbaroda.tz. Kindly read these terms and conditions carefully before you browse the Website. By accessing this Website, you indicate that you accept the below terms and conditions. If you do not agree to or cannot comply with these terms and conditions, do not use our Website and exit immediately.

Amendments to our Terms & Conditions

We may amend / Revise the Terms and Conditions at any time without any prior notice. It is your responsibility to review the updated terms and conditions. If you continue to use the Website post amendment / Revision of the Terms and conditions it will means that you agree to the changed / amended Terms and Condition. Therefore, Please check this page periodically to be aware of any changes.

Accuracy of Information

While Bank strives to provide the updated information on this Website, Bank makes no warranties, either neither express or nor implied, about the accuracy, correctness, reliability etc. of such information. We assume no liability or responsibility for any omissions or errors in the content of the information provided on this Website.

Modification to the Website

Bank reserves the right at all times to revise the information, change or end services mentioned on the Website at its sole discretion, without any liability to you or any other third party.

Use of Information & Materials on the Website

All users are granted a personal, limited, non-sub licensable license to access and use our Website. We allow our users to electronically copy/download the contents for this Website (except where prohibited without a license) and print hard copy portions of our Website material, exclusively for informational, non-commercial, and personal use. While doing so, the copyright, trademark, or our other proprietary notices are unchanged and are visible at all times. By using our services, you do not get the ownership of the content or any intellectual property rights in our services.

You further agree that you will not otherwise copy, modify, alter, display, distribute, sell, broadcast, or transmit any information or materials provided on the Website in any manner without the prior written permission of the Bank of Baroda Tanzania Limited.

No Unlawful or Prohibited Use

As a condition of usage of the Website, you will not use the Website for any purpose that is unlawful and/or prohibited by these Terms of Use or any applicable laws and regulations. Unlawful use of the website including but not limited to unauthorized entry into Bank of Baroda’s systems, impersonating a company or other entity, misuse of passwords, fraudulent activities, or misuse of any information posted on the Website is strictly prohibited.

Limitation of Liability

Bank of Baroda (Tanzania) Limited shall not be responsible or liable for any damages, loss, harm, expense, liability, and the like arising to the Customer, Website user, or any third party for any reasons whatsoever whether attributable to the Bank or not.

Copyright Notice

Unless otherwise noted, the information and material contained in this Website are owned by the Bank of Baroda (Tanzania) Limited. Except for personal use, these items may not be copied, distributed, displayed, reproduced, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise without prior written permission from the Bank of Baroda (Tanzania) Limited.

Trademarks

This Website features logos, brand identities, and other trademarks and service marks, which are the property of or are licensed to Bank of Baroda (Tanzania) Limited. Nothing displayed on our Website should be interpreted as granting any license or right to use any trademarks displayed on our Website. Users are prohibited from using our trademarks in connection with any product or service without the prior written consent of the Bank of Baroda (Tanzania) Limited. We retain all proprietary rights on our Website.

Governing Law

These terms shall be governed and construed in accordance with the laws of Tanzanaia. Bank of Baroda (Tanzania) Limited accepts no liability whatsoever, either direct or indirect, for non-compliance with the laws of any country other than that of Tanzania. If any provision of these terms is held to be invalid or unenforceable by court of Law, all the remaining provisions of these terms will continue to remain in effect.

Acknowledgement

By accessing this Website and any of its pages, you acknowledge that you have read, reviewed and understood these terms and conditions prior to use, and agree to abide by them and all the applicable laws, rules and regulations of any other regulatory/statutory authority, as may be prescribed and as may be amended periodically.

In case of changes in the industry practices / norms / regulations, the desired modifications in the T&C will be made from time-to-time, otherwise the T&C shall be in force till Dt.30.01.2025?

Disclaimer

BANK OF BARODA (TANZANIA) LTD has made all efforts to ensure that the contents of this website do not contain any mistakes, omissions, inaccuracies, typographical and other errors. However, BANK OF BARODA assumes no responsibility, if any such errors are there in the contents of the website. BANK OF BARODA makes no warranty or Representation that this website is free from all errors, mistakes, etc.

Hyper links, if any, to other Internet websites are at user's own risk. The contents of these sites are not verified or endorsed by BANK OF BARODA in any way. BANK OF BARODA makes no warranty or representation that the contents of such websites are error-free and correct.

BANK OF BARODA has taken all steps to prevent the introduction of viruses, worms or other destructive material to this website.

However, BANK OF BARODA does not guarantee or warrant that this website or the material that may be downloaded from this website does not contain any such destructive material. BANK OF BARODA shall not be liable for any harm or damages which may be caused due to such destructive Material if present in this website.

BANK OF BARODA has taken all steps to protect the customer information. However, BANK OF BARODA shall not be liable or responsible and expressly disclaims any liability arising on account of information passing through unauthorized access of the website or otherwise.

It is the understanding that the customer shall make use of the BANK OF BARODA e-channel facility inter alia for carrying out valid and legal transactions and shall in no way violate the provisions of law in force from time to time. The Customer alone shall be responsible for all or any such violations, including any money laundering, both attempted and otherwise. It is the understanding of BANK OF BARODA and the Customer that all the transactions carried out by the Customer are valid transactions and shall not be disputed, the very fact that the Customer, if not well versed in the operation of internet and/or computers, gets the transaction done or carried out through his agents shall not alter the basic structure and it shall be deemed that all such transactions are carried out by the Customer himself.

Under no circumstances shall BANK OF BARODA be liable to any User for any loss, claim, liability or damages of any kind and/or any special, direct, incidental, punitive, exemplary or consequential damages of any kind whatsoever resulting from: -

the use of or the inability to use the Web Site or its content / materials;

the failure of performance, error, omission, interruption, defect, delay in operation, transmission or system failure;

any computer viruses or harmful components;

any other reason; even if BOB had been advised of the possibility of such claim, loss, liability or damages.

Materials / contents displayed on the Web Site shall be used only for the personal purpose of the user and not for any commercial purpose and under no circumstances the user shall distribute, modify, transmit, make copies, or use the contents of the Web Site for commercial purposes without the written permission of BANK OF BARODA. BANK OF BARODA reserves the right to correct, amend or modify the contents or any part of the contents of the Web Site at any time, at its sole discretion.

Accessing and Browsing the Web Site, by implication, means that the User had gone through and agreed to abide by the Terms and Conditions and the Disclaimers of this Web Site.

Contact Us

HEAD OFFICE
Plot No. 149/32, Ohio / Sokoine Drive, P.O. Box 5356, Dar es salaam, Tanzania
+255 (0)22 2124472
bobdar@bankofbaroda.com

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Online Security Tips

Dear Customer

- Do not respond to mails or calls asking for personal information.

- Do not click on any links embedded in mails received by you from any source(including Bank of Baroda) for logging on to Baroda Connect.

- Always type the complete URL ie: https//intl.bobibanking.com for logging to Baroda Connect.

- In Case, you receive any suspicious mails or call, immediately report us.

Baroda Connect Administartor