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REQUENTLY
ASKED QUESTIONS (FAQs) on BARODA CONNECT Services
GENERAL:
Q) What is “BarodaConnect”?
“BarodaConnect” is an umbrella for all the products offered by the Bank under E-banking services (Internet Banking to start with).
Q) What is Internet Banking?
Internet Banking indicates banking facilities offered to the customers, on internet. With this facility, customers will be able to access the services, from their office / house using his / your own computer. With this facility, the customer will be able to carry out following major activities….
§ View balances in his all linked accounts.
§ Print and save Mini statement
§ Print and save statement of accounts
§ Query on transaction date, amount, debit / credit, check no. etc.
§ Check status enquiry
§ Clearing check status
§ View the non-financial activities made
§ Change Password
§ View Trade finance details (for Corporate Users)
§ Modeling for Deposit and Loans (Maturity calculator and EMI calculator)
§ SMS alerts
These services are quite safe with 128-bit encryption Secure Socket Layer (SSL). This is the highest level of security layer presently available. This will ensure that the password and other sensitive information, while traveling on Internet are in encrypted form and thus not available to the hackers.
Q) Is it necessary to own a computer or whether we can access Baroda Connect from any computer?
“BarodaConnect” can be accessed from any computer (including one from cyber café) having internet facility. However, customers are advised to be extra cautious while accessing the services from cyber café.
Q) What should we have to use the services?
You just should have a PC with minimum
§ 16 / 32 MB RAM
§ 10-20 MB free space Hard Disk Capacity.
§ Any operating system that supports the browsers like
§ Windows XP,
§ Windows Vista or
§ Windows 7
§ Windows 8
§ Access to the Internet.
§ Internet browser –Internet Explorer 7.0 and above / Google Chrome.
Q) What are the charges for usage of these services?
These services are absolutely FREE. Further, if customer forgets the password or the password is blocked (for wrong usage for more than 5 times), your password will be enabled, free of cost. There are NO HIDDEN CHARGES for usage of these facilities.
(However, please note that the Bank reserves rights to start charging any of these services)
LOGIN & PASSWORD:
For becoming an internet banking user for Baroda Connect, the following points will be considered
o Should maintain account with Bank of Baroda branch in New York.
In addition, following types of persons will not be eligible for Internet Banking
o Blind
o Illiterate
o Dormant accounts holder
o Deceased Accounts
o Inoperative accounts holder
o Minor
o Holder in accounts where garnishee /attachment order is received.
Q) How one can apply for Baroda Connect?
1. The application form for Baroda Connect is available on Bank’s website (www.bankofbaroda-usa.com), on Bank’s Internet Banking portal (www.bobibanking.com) and also with the Bank of Baroda, New York branch. Please submit the completed form to the New York branch where the account is maintained.
2. The branch, on verifying the relevant details will arrange for User ID and Password for the Internet Banking facility provided by Bank and customer will be informed for collecting the same from the branch / couriered by the branch, as and when the same is duly received by the branch from the IBCOT team at Mumbai, India.
3. After receiving the acknowledgment of the proof of the delivery for the User ID and Password of the customer, the branch will arrange for enabling User ID for internet banking services.
Q) How should I/We log in?
You will receive your User ID and Password in two separate sealed envelopes in untampered form from the branch. You will be forced by the system to change the same, when you will log in for the first time.
All queries to be made to barodaconnect.usa@bankofbaroda.com
We request you to refer the guidelines on Password Security given in user guide.
Q) What if I / We am / are unable to login with the allotted Password and a User ID?
In such case, while logging in for the first time, please ensure that you are activated / enabled by the Bank for internet banking services. While logging in for the first time, when you are not activated / enabled, error message is displayed as ‘Invalid Login or Password’. This message is also displayed when your User ID is disabled.
For activation, you may have to approach to Bank of Baroda, New York branch.
SMS will be sent on your registered mobile for activation / enabling for the first time.
Necessary care to be taken while logging in
§ Ensure that Caps lock is on/off. (Passwords are case sensitive).
§ Num lock is on/off.
§ You have not tried for more than 5 times (this will block your password and you will have to approach the bank).
Q) How do I / We choose the Password, while changing the same?
While finalizing your Password, please note that...
§ It must be minimum 8 characters long and maximum 16 characters.
§ It must contain an alphabet (A-Z or a-z) and a number (0-9) and a special character (@, $, #, * etc.), all the three.
§ It should not contain all the letters used in your User ID.
§ It is case sensitive i.e. if Password is in small letters use the same. If you use capital letters, it will not work.
§ For your safety, your Password will be blocked, if attempt to log in fails for 5 times. (If your Password is blocked (i.e. you perfectly remember your password, but while keying in, you keyed in wrongly for 5 times and it got locked), please submit the form (available at the home page of the E-banking portal) to the branch for enabling the Password. Your password will be enabled and you will be able to access Baroda Connect, using the same password).
§ While changing the Password subsequently, you can’t use any of your last 2 Passwords.
§ If not changed in 360 days, system will force you to change the Password. However, it is advised to keep changing the Passwords, at a regular interval.
§ If you have forgotten your User ID / Password, please submit Forgot Password form (available at the home page of the E-banking portal) to the branch. Bank will generate new Password, and will send the same in mailer (the way in which you got your first Password). The system will prompt and forced you to change the Password on your log in.
Q) What is the procedure for obtaining new Password if the existing Password is Blocked or forgotten?
1. If your Password is blocked (i.e. you perfectly remember your password, but while keying in, you keyed in wrongly for 5 times and it got locked) please submit the form to the branch for enabling the Password. Your Password will be enabled and you will be able to access Baroda Connect, using the same Password.
2. If you have forgotten Password, please submit the same form to the branch, but for Forgot Password. Bank will generate the new Password and will send you the same in mailer (the way in which you got your first Password). The system will prompt and forced you to change the Password on your log in.
Q) Whether alerts are there for Password expiry?
You will be alerted (on the homepage, when you log in) for changing the Passwords before the expiry date.
Q) What should I / We do, if I / We have to stop using services for some time?
Please ensure to logout in proper way. However, if you abruptly close your Internet Banking page, your session will end. Please do not leave your system unattended, when you have logged in, since this may give an opportunity to others around you to operate your accounts.
FUNCTIONAL SERVICES:
Q) What is online and offline services?
Online services indicate happening of the services instantly (on real time basis).
§ Balance enquiries.
§ Mini statement.
Offline services indicate that this facility will not be carried out immediately but will be done in span of few days. Services like
§ Account summary will be offered offline.
§ Requests
Q) What are the other facilities available?
§ Transaction Query
§ Mini statement
§ Check Status enquiry
§ Clearing Instrument status
§ Alerts on Home page
§ Profile
§ Activity Inquiry
§ Trade Finance enquiry
§ Modeling for Deposits and Loans (Maturity amount and EMI calculator)
SECURITY:
Q) What are the Security features for usage of Internet Banking?
View based
internet banking services offered is fully secured with 128 SSL (Secured Socket
Layer) which is the highest level of security presently available. Bank has
taken adequate care of security in respect of communication and transactions on
the internet.
While the customer will access the portal and the information will travel on
public network, it will be in the encrypted form (using SSL) and even if
someone receives that information, he will not be able to use it due to its
encryption. To offer confidence to the customer, the bank’s servers are duly
certified by Verisign.
Q) Are there some important Security Tips:
Do’s:
§ Always type full URL i.e. address of the Internet Banking website. For e.g.: https://bobibanking.com. You may store the URL in your favorites or create a link for the same.
§ Ensure your computer is equipped with latest antivirus packages and the same is upgraded from time to time.
§ Install advanced version of Browsers for Internet Browsing for higher security.
§ Change the Passwords immediately, if you feel someone knows the same.
§ Make it a habit to change the login Password at a regular interval of time (you will be forced to change the password by the system, if you do not do so after 360 days)
§ The recommended browser is Internet Explorer Version 7.0 and above
Don’ts:
§ Write the Passwords anywhere.
§ Reveal your Password to anyone including the Bank staff since the Bank does not require this information. (Even if you receive a mail asking for the Password and posing as if it has come from higher offices, neglect it, since it can be dummy / spam mail).
§ Use name of your spouse, children etc. as a Password, since they are very easy to crack. Further, avoid using important dates (wedding anniversary, birthdays of you / spouse / children etc.) as your Password.